How long does delivery take?
3-5 business days.
What countries do you ship to?
US, CA, UK, DE, FR, IT, ES, JP
How will my delivery be shipped?
Amazon functions as our logistics partner to ship out Gueray products. They will choose the carrier that they think works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
How can I trace my order?
You can follow your order both during processing and after it has left FBA warehouse. Check the status in "Orders" page in your Amazon account.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
Is shipping included in the prices?
If products are up to the standard of "free shipping", then you will do not need to pay for shipping cost. Order $25 or more to qualify for FREE Shipping on eligible items.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at huangjiangsong@gueray.vip.